Real Life, Real Solutions
Isolated Mom Gets the Help She Needs

Recently, an employee of one of our government client companies called LifeCare to request a Child Safety Kit. Midway through the call, he explained that his wife was a stay-at-home mom taking care of a toddler and a newborn. When Nina, his LifeCare specialist, probed further, the caller revealed that his wife was having trouble adjusting to being at home so much. She was feeling isolated and stressed. Nina offered to look into local resources that would help his wife connect with other women sharing similar situations.

Within 24 hours, Nina was able to locate three organizations in the couple's area that offered parenting support services. Nina also outlined the topics each organization addressed (which included mommy's day out programs, child care during groups, and parenting strategies and advice) and offered to help the couple sign up for any groups that were of interest. Nina also sent the couple several of the organizations' brochures and membership applications. She also sent them a tip sheet for stay-at-home moms to combat feelings of isolation.

The caller was so happy with the outcome that he asked Nina if LifeCare could also assist him with a sleep issue he was having—which, of course, we did!

Bottom line … calls to LifeCare are usually about a single issue but they often offer multiple opportunities for us to help employees and their families. That's the reason our specialists are “high-touch” and use a probing style of conversation when talking with callers. It's just one more way we try to deliver the ultimate customer experience.