Headline News
Users Give LifeCare High Marks for Quality in 2002

Users of LifeCare’s services have once again given the company outstanding Quality Assurance ratings—and estimated that LifeCare saved them an average of 16 hours per case—in 2002. Quality Assurance ratings are based upon the Quality Assurance Questionnaires submitted by client employees who used LifeCare’s services.

Highlights from our 2002 Quality Assurance Questionnaire include:

	98% of survey respondents said they would recommend LifeCare’s services to fellow employees
	96% rate LifeCare’s overall services as “good-to-excellent”
	98% rate the helpfulness and attitude of their LifeCare specialist as “good-to-excellent”

“We’re absolutely delighted with these ratings,” notes LifeCare CEO Peter Burki. “Dedication to quality is not only a top priority at LifeCare but it’s also one of the most critical ways that we differentiate and distinguish ourselves in the work/life industry. The quality of our services and the care we provide to client employees, the quality of our account management, the quality of our specialists and educational materials—all of these things clearly separate LifeCare from its competitors. So it’s extremely gratifying to be recognized for our quality by the people who use our services day-in and day-out.”