Featured Friday: Meet Kevin E.

Kevin joined LifeCare in 2017 as a Daily Needs Financial Hardship Researcher where he has been responsible for locating community resources, such as financial assistance, housing and other basic necessities for members facing financial emergencies. Additionally, Kevin has over ten years of experience in research and account management. He earned his Bachelor of Arts degree in English from Marist College with a Minor in Cinema Studies. Kevin currently lives in Shelton, CT with his partner Eric and two cats Frosty and Korra. He is an avid film fan and also enjoys drawing, magazine collage, reading, swimming and windsurfing.

Q: How do you approach research?
A: I try to put myself in the members’ shoes and look for the best resources to help them. However, I also think about the bigger picture of what they really need, which might be a little different than what they think they need.

Q: Why is finding right matches for members so important?
A: Most of the people I’m helping are in tough shape financially, many are at risk of homelessness or are currently homeless. I try to do my best to find resources that have funding and look like they may be able to help my member, because the stakes are very high for many of them and they’re looking at us as their last resort.

Q: What is your goal for each case?
A: My goal is to find as many resources as I can for each member in the most efficient and time effective way as possible. I also attempt to educate the member on the type of resources there is funding for in their area and suggest additional resources we can help them find.

Q: What are some memorable cases you’ve worked on?
A: I’m an animal lover and have two cats, so the cases with pets usually stay with me. I worked on a case yesterday where the member had to give his dog to a friend temporarily after he had a fire in his house and had to relocate. I was able to find three dog friendly apartments for him.

Q: What is the best part of your job?
A: I find my work rewarding and feel good about what I’ve done with my day when I go home at night. I also love my coworkers and it may be cliché, but everyone here is incredibly friendly and supportive, which is such a refreshing change from some other work environments I’ve been a part of.

Q: How do you work with your team as a whole?
A: I am positive, enthusiastic, supportive and fun. I try to be encouraging of my team and help come up with fun activities to keep everyone in a happy mood.

Q: What advice would you give to someone who doesn’t know if LifeCare can help them?
A: I would tell them to give it a try since there is something for everyone, whether you’re looking for a hard to find service or a LifeMart discount.

Q: In your opinion, what makes your role/team so special?
A: I enjoy working on the Financial Hardship cases because some members are dealing with difficult life events and it feels good to lend out a hand and help someone who clearly needs it. My Daily Needs team is really awesome! They are very efficient and resilient. Everyone is extremely collaborative and resourceful, as well as hilarious and fun.

 

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