Featured Friday: Meet Lauren D.

Lauren has over 10 years of experience in the child care and education field. In her current role as Parenting and Education Researcher, she’s responsible for researching and referring resources for Member Services that range from child care, education, special needs, mental health and more. She earned her Bachelor of Arts degree in Psychology from Albertus Magnus College, and took 35 credits in graduate-level clinical mental health counseling before setting a new direction for her career. Lauren currently resides in New Haven, CT. She enjoys biking, is an aunt and considers herself a pizza aficionado.

Q: How do you approach research?
A:I approach research by absorbing the energy of their request, if that makes sense. I’m going to make sure that I take the time to find resources that seem to match what they want.

Q: Why is finding right matches for the members is so important?
A: Our members take time out of their day to contact us, so I want to find the best possible matches so we aren’t wasting their time. Many of our member requests are urgent, so it’s really important to get it right the first time!

Q: What is your goal for each case?
A: My goal is to make sure members know that I have heard their request, understand any obstacles in their search for resources and aim to go above and beyond. For example, if a daycare’s location is really important to the member because they take public transportation, I will include information about what trains and/or bus routes stop by the daycare.

Q: What are some memorable cases you’ve worked on?
A: One of the most memorable cases for me was finding child care providers for a member whose child had recently been physically harmed at daycare. They were in the midst of pressing charges and were understandably very wary of trusting another child care provider. I remember being especially diligent because I felt so awful that they went through the unthinkable. On a lighter note, I’ve also been assigned a case where a member was looking for a cat behaviorist to help her emotional support cat get along with a feral cat she adopted.

Q: What is the best part of your job?
A: The best part of my job is when I hear back from our members letting me know that our services helped them. Some cases can be really tough, so it’s really validating to hear back and know you made a difference.

Q: How do you work with your team as a whole?
A: We work together really well! I know I can always ask my team members for guidance if there’s something I’m not as familiar with, and I feel incredibly lucky to be part of such an amazing team.

Q: What advice would you give to someone who doesn’t know if LifeCare can help them?
A: Just call and find out! We typically say yes to every request since sometimes even we are surprised by what we can find. The worst case scenario is that we offer alternative research for things we CAN help with, which in turn can help with the original request.

Q: In your opinion, what makes your role/team so special?
A: Our team’s role is so special because we help parents enjoy more stress-free time with their children!

 

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