Care Specialists

Unlike traditional EAPs that provide referrals, Care Specialists offer hands-on, personalized support by creating custom care plans, connecting employees with providers, and offering guidance throughout the process.

Care Specialists are experienced professionals. Each team member has at least a Bachelor’s degree and extensive training in their specialty areas such as child care, education, senior care, and more. On average, Specialists have 5.7 years of experience, with Child Care Specialists averaging 8.2 years, and Adult Care Specialists 7.1 years.

Care Specialists save your employees time and energy by handling tasks that can distract them from work. From helping manage complex situations to little everyday tasks, our experts take on the heavy lifting—often during business hours when employees need to focus most. This support reduces employee stress, enhances productivity, and helps retain top talent by showing your commitment to their well-being.

Employees can submit their request for support from a Care Specialist online, via the app, or by phone.

No, employees can request support from Care Specialists as often as needed for assistance with eligible challenges and services.