Featured Friday: Meet Haley T.

Haley started at LifeCare as a Backup Care specialist, and after several years, grew into her role as a lead with the Adult and Eldercare team. Before joining LifeCare, she worked as a preschool teacher and has a bachelor’s degree in Psychology from Southern Connecticut State University with a concentration in mental health. Haley lives in Beacon Falls, CT with her husband, their dog Una and cat Mooshka. In her free time, she enjoys going on hikes, riding motorcycles, playing Frisbee with Una, hanging with family and friends and traveling as much as she can.

Q: What is your leadership style?
A: My leadership style is a supportive model. I like to listen to ideas and suggestions, while working together to find solutions. I want to be able to give my team as many opportunities as I can for them to shine. I like to talk things through to determine the situation and together decide the best course of action. I want my team to know I am there, to listen, to guide and encourage.

Q: What traits help someone be a successful part of the team?
A: In adult care, the traits that help someone be successful are commitment, flexibility, always being ready to help, supportive and respectful of others and of course a sense of humor.

Q: What are some memorable cases you’ve assisted your team members with?
A: Wow, this is a tough one – there have been so many cases! One request I specifically remember was for a member looking for a manicure/pedicure service to come to her loved one’s home. We were able to find multiple providers that offered that service in the loved one’s area.

Q: What is the best part of your job?
A: The people I work with! No matter the type of day I am having it’s always nice to know I have the support of my peers. It’s also knowing that everyday we’re making a difference in the lives of our members and their families.

Q: What advice would you give to someone who doesn’t know how LifeCare can help them?
A: I’d tell them we are here for all life events. Whether they need child care, adult care or planning a trip, and everything in between. We are here every step of the way. I always like to say, “Whatever you need, there is a chance we can help you find it and if we can’t find it we will find a program that can”.

Q: In your opinion, what makes your team so special?
A: The thing that makes my team so special are the people! Every day in adult care we deal with difficult cases/requests. Our loved ones are aging and there are so many different things to navigate and understand. I am honestly in awe of my specialists and researchers. From the specialists who answer each of their calls with the same amount of compassion and empathy as the one before it. Then the researchers searching for the needs of each member like it was their own loved one looking for help. We also all have a good relationship and get along really well. I think knowing we are here for each other and our members is an important part of why our team is so successful.

Stay tuned every month for a new feature on our industry-leading, talented team of employees. If you’d like to learn more about how we can support your employees, contact us here or call us at (866) 675-3751.