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COVID-19 Support & Resources

At LifeCare, we’re committed to providing our clients and their employees with the highest level of personalized support and resources to help them and their families with whatever they may be facing.

In the face of the global coronavirus (COVID-19) pandemic, we’ve been working around the clock to help our clients and their employees solve the unique challenges they’re experiencing during these difficult and uncertain times.

To ensure the health and safety of our team operating at full capacity, we’re in compliance with our state and local government directives and shifted to a 100% remote work staffing model. We were well prepared for this action and are currently running with normal business operations.

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As the situation develops, we’re managing unprecedented call volume. Our specialists are available 24/7 to support members through this time. For example, we saw an 800% spike in our backup care utilization in just one week. Said another way, that’s basically two months of volume in less than a week.
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Our LifeCare team has also assembled resources that are front and center on our website to help members. We’ve distributed flyers and emails in both English and Spanish and published articles, webinars, guides and more to help members plan, prepare and stay safe on topics including:

Accessing the most up-to-date information

Working remotely

Managing stress and anxiety

Keeping kids learning

Protecting yourself from the financial impact of coronavirus

Preventing cabin fever

Home fitness tips

Recipes for hunkered down cooks

Taking care of your mental health

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LifeCare website coronavirus resourcesCOVID-19 resources
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Additionally, the LifeMart team has shared discounts they’ve assembled for members to help make their time at home easier, such as:

Food and home delivery

Home office equipment and accessories

Remote meeting services

Tutoring services

Download and streaming services for entertainment, education and fitness

Costco and Sam’s Club discounts

Health & wellness products and services

Online training and educational resources

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At LifeCare, we are always here for our clients and their employees, and we’d like to be here for you, too. If you have any questions or concerns, or would like to learn more, please reach out any time.

You can also read our recent post here about programs that support employees during these uncertain times.

CONTACT US

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Here’s what just a few of our members have been saying about our support during this time:

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“This is an unprecedented time with COVID-19 so the flexibility of setting up this service gave me great relief. THANK YOU!!”
LifeCare Member
“This service is extremely helpful especially during this special time with COVID-19 which caused school closures. We are very grateful! Thanks!”
LifeCare Member
“My specialist was very knowledgeable, helpful, and friendly. In this time of ‘crisis’ she really pulled through for us as a family.”
LifeCare Member
“Thank you so much again for your help and also for still being available to me/us during these tough times. God bless you.”
LifeCare Member
“Thank you for sharing this resource site with me. This site was shared with our staff and they totally valued the information that was provided. Again, thanks for keeping us connected during this difficulty time.”
LifeCare Member